Frontliner (Customer Service & Teller) - Bank Oke Indonesia

Join Bank Oke Indonesia as a Frontliner (Customer Service & Teller) and become the face of our bank! We are seeking dynamic, customer-focused professionals to deliver exceptional service and build lasting relationships with our clients in Jakarta Pusat. As a Frontliner, you will be the first point of contact for our customers, ensuring their needs are met with professionalism and efficiency.

At Bank Oke Indonesia, we pride ourselves on providing top-notch financial services. Our team is dedicated to helping our clients achieve their financial goals, and we are committed to fostering a culture of excellence and innovation. In this role, you will use tools like Core Banking System and Customer Relationship Management (CRM) software to streamline transactions and improve customer interactions.

Daily, you will handle a variety of tasks, from assisting customers with deposits and withdrawals to resolving inquiries and providing financial advice. Your ability to multitask and think on your feet will be crucial in delivering a seamless banking experience. Join us and be part of a team that values your growth and development.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by greeting and assisting customers with their banking needs.
• Handle transactions such as deposits, withdrawals, and transfers using Core Banking System.
• Resolve customer inquiries and concerns promptly and professionally.
• Use CRM software to track customer interactions and maintain accurate records.
• Promote cross-selling and up-selling opportunities to enhance customer satisfaction.
• Ensure compliance with banking regulations and internal policies.
• Collaborate with the team to maintain a clean and organized work environment.
• Maintain confidentiality and security of customer information at all times.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or banking.
• Proven ability to work in a fast-paced environment.
• Strong communication and interpersonal skills.
• Proficiency in using Core Banking System and CRM software.
• Knowledge of banking products and services.
• Ability to handle multiple tasks and meet deadlines.
• Familiarity with Indonesian banking regulations.
• High school diploma or equivalent.

🛠️ Keahlian

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